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Remote support · Worldwide · Open 24/7

Remote Computer Help, Anywhere in the World

Most computer problems never needed someone in the room. If you have an internet connection, I can usually fix it today over an encrypted link for $69 flat, from a real person in Orlando, Florida, wherever in the world you happen to be sitting.

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Fixed without a visit

What I can sort out remotely

If the problem lives in software, an account or a setting, distance makes no difference at all.

Slow or misbehaving computers

  • Tune-ups for a machine that crawls
  • Virus, malware & pop-up removal
  • Updates that won't install
  • "Storage full" and what's safe to delete
See more examples
  • A computer that takes several minutes to reach the desktop
  • Programs that open themselves at startup and slow everything down
  • Browsers hijacked by fake alerts and toolbars
  • An honest repair-or-replace opinion before you spend anything
  • A safe backup set up before it's needed, not after

If your computer is doing something strange that isn't on this list, that's normal. Strange is most of my job.

Accounts, email & passwords

  • Locked out of email or an account
  • Hacked account cleanup & recovery
  • Two-factor logins set up properly
  • Email that won't send or receive
See more examples
  • Recovering an email account after a password reset went wrong
  • Securing everything after a scam or a suspicious login
  • A password manager set up and actually explained
  • Mail that stopped working on the phone but still works on the computer
  • Sorting out which account is signed in where, and on what

Account problems are the most stressful and, over a remote connection, usually the fastest to put right.

Software, setup & lessons

  • Installing and configuring programs
  • Printers that refuse to print
  • Video calls with family, made simple
  • One-on-one lessons at your own pace
See more examples
  • A printer that's connected but ignored by the computer
  • Getting a new laptop set up the way the old one was
  • Zoom, FaceTime or WhatsApp set up and practised together
  • Online banking and shopping done safely, with the traps explained
  • Written-down steps in plain English so you have them forever

Lessons work particularly well remotely. You're on your own device, in your own chair, learning on the thing you'll actually use.

Nothing hidden

Exactly how the connection works

Five steps, about two minutes to set up, and you can see every single thing I do.

  1. You contact me first

    Call, text or email. I never ring you out of the blue to tell you something is wrong with your computer, and neither does any real company.

  2. We agree a time and a price

    You tell me what's happening. I tell you whether I can fix it remotely and what it will cost before anything begins. It's $69 for up to an hour.

  3. You open the screen-sharing tool

    I stay on the phone and walk you through it, one step at a time. It's a one-time session, not permanent access. On Windows there's an option that needs nothing installed at all.

  4. You watch the whole thing

    Your screen stays your screen. You see every click I make, we talk the entire time, and you can stop the session yourself at any moment for any reason.

  5. It closes completely when we're done

    The connection ends, nothing stays running, and I explain in plain English what was wrong and what I changed. No jargon, no mystery.

Your choice of software

I'll use whichever tool you're most comfortable with. They're all encrypted, and every one gets set up as a one-time session rather than standing access:

AnyDesk TeamViewer Windows Quick Assist RustDesk Chrome Remote Desktop

Prefer none of them? Say so and we'll find one you trust. Windows Quick Assist is already built into Windows, so there's nothing whatsoever to download.

What I will never do

  • Phone you first to say your computer has a virus
  • Ask you to pay in gift cards or vouchers
  • Leave remote-access software running afterwards
  • Ask for your banking password or card PIN
  • Charge you more than the price I quoted you

If anyone contacts you claiming to be from Microsoft, Apple, your bank, or even from me, hang up and call +1 407-405-2676 yourself.

Straight answer

What remote genuinely can't fix

Plenty of people will happily take your money and then discover this. I'd rather tell you now.

Remote works well for

  • Anything living in software or a setting
  • Accounts, email, passwords and logins
  • Viruses, malware and browser hijacks
  • Program installs and configuration
  • Teaching, lessons and walkthroughs
  • A second opinion before you buy anything

Needs hands on the hardware

  • A computer that won't power on at all
  • Cracked screens and physical damage
  • A failed or failing hard drive
  • Dead routers, modems and cabling
  • Paper jams and hardware printer faults
  • Anything needing a part replaced

I'll tell you within the first few minutes if yours is one of these, and you won't be charged for finding out.

Near Orlando or Daytona Beach? An in-home visit covers all of the above, at $99 an hour.

Flat & published

What it costs, wherever you are

The same price in Kissimmee as in Kent. No call-out fee, no diagnostic fee, no international surcharge.

// remote services
ServicePrice
Remote support session (up to 1 hour)$69
One-on-one tech lesson, remote (1 hour)$69
New computer or phone full setup$129
Household maintenance plan (monthly checkup)$49/mo

🏷️ Quoted before I start · See all pricing including business services

Paying from outside the US

Card or PayPal. I'll send you a secure payment link. The price is agreed before anything starts. Prices are in US dollars; your bank handles the conversion.

Paying inside the US

Card, Zelle, Venmo, check or cash, whatever suits you. Same as always: the price is quoted up front.

Any hour, any zone

There's no bad time to call

I'm in Orlando, Florida, but the phone is on around the clock, so the time difference is my problem, not yours.

No time-zone maths

You don't have to work out what time it is in Florida, or wait for American business hours to come round. Call when it suits you: midnight in Melbourne, 6am in Madrid, whenever you happen to be sitting in front of the problem.

Text if you'd rather not ring

Plenty of people would sooner not phone a stranger, especially from another country. Text me instead, tell me roughly what's wrong and where you are, and I'll come back to you with a time.

Often within the hour

Remote sessions don't need booking days ahead. Most of the time we can start more or less straight away, which matters when someone's locked out of their email and panicking about it.

For sons, daughters & carers

Arranging help for someone else

You're in one country. They're in another. Their computer has stopped working and you can't reach across an ocean to fix it.

You arrange it

Call or text me and describe the problem as best you understand it. You book the session and you pay for it, so they never have to work out payment or worry about the cost.

I work with them directly

At their pace, in plain English, with no jargon and no sighing. They can ask the same question five times. Patience with people who find technology frightening is the entire reason this business exists.

You get told what happened

Afterwards I send you a short summary in plain English: what was actually wrong, what I changed, and anything worth keeping an eye on. No mystery, no guessing from 4,000 miles away.

This works just as well for a neighbour, a client or an employee as it does for a parent.

Good questions

Frequently asked questions

If yours isn't here, just call or text. I answer fast.

You tell people never to let a stranger connect to their computer. Why is this different?

Because you called me. That's the entire difference, and it's the rule worth remembering: a real company never phones you first to say your computer has a problem. Scammers call you. I don't. You ring the number on this website, you choose when we connect, you watch everything I do on your own screen, and the connection closes completely when we hang up. If anyone ever calls you claiming to be from Microsoft, Apple, your bank, or even from me, hang up and ring me back on +1 407-405-2676.

I'm not in the United States. Can you still help me?

Yes. Remote support works anywhere with a reasonable internet connection. The session is identical whether you're in Florida, London or Auckland. The only two things that change are the time we pick and how you pay. Support is provided in English.

What does a remote session cost?

$69 flat for up to one hour, quoted before anything starts. A one-on-one tech lesson over the same connection is also $69 an hour. There's no call-out fee, no diagnostic fee, and no surcharge for being outside the United States.

How do I pay from outside the United States?

By card or PayPal. I'll send you a secure payment link. Whatever we use, the price is agreed before anything starts. Inside the United States you can also use Zelle, Venmo, check or cash.

What software do you use to connect?

Whichever one you're most comfortable with. AnyDesk and TeamViewer are the usual choices, and Windows Quick Assist is already built into Windows so there's nothing at all to install. RustDesk and Chrome Remote Desktop work too. Every one of them is encrypted, and I set it up as a one-time session rather than permanent access, so nothing is left running on your machine afterwards.

What do I need to have ready before we start?

A working internet connection, the device with the problem, and about an hour. That's genuinely it. If you know your passwords, have them nearby. If you don't know them, that's one of the most common things I fix. You don't need to prepare, tidy or install anything in advance.

What problems can you not fix remotely?

Anything that needs a hand on the hardware: a computer that won't power on, a cracked screen, a failed hard drive, a dead router, a printer with a paper jam, or running new cable. I'll tell you within the first few minutes if your problem is one of these, and you won't be charged for finding that out.

What time can we do this if I'm in another country?

Whatever time works for you. I'm open 24/7 precisely because my customers aren't all in one time zone, so there's no need to convert anything or wait for American office hours. If you'd rather not ring at an odd hour, text me what time zone you're in and I'll come back to you with a time.

Can I arrange and pay for a session for my parent in another country?

Yes, and it's a large part of what I do. You book it, I work directly with them at their pace, and afterwards I send you a plain-English summary of what was wrong and what I did. Patience with older people who find technology frightening is the whole reason this business exists. Nobody is made to feel foolish.

Do you work on Macs as well as Windows PCs?

Yes. Windows PCs, Macs, iPhones, Androids, iPads and Kindles, plus the printers, routers and accounts attached to them. Phones and tablets are usually handled by guiding you through it on a video or voice call rather than by screen sharing.

Wherever you are, let's fix it today.

Call or text me. I'll tell you if it can be done remotely, and what it costs, before anything starts.

📞 +1 407-405-2676 Prefer not to call? Text, email, or send a message.
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