What if my computer isn't worth fixing?
I'll tell you straight. If the honest answer is "this computer isn't worth repairing," you'll hear it from me, and I'll help you pick a replacement without overspending.
Do you work on both Windows and Mac?
Yes. Windows PCs, Macs, iPhones, Androids, iPads and Kindles, plus the printers, routers, TVs and smart gadgets around them. If two of your devices won't talk to each other, that's exactly the kind of thing I fix.
How does remote support work?
You call me, and I guide you through opening a secure screen-sharing session. It takes about two minutes, and you can watch everything I do. You stay in control the entire time, and the connection closes completely when we're done. Most software problems can be fixed this way for $69. Full details on the remote help page →
Do I need to unplug anything or prepare before you arrive?
Nope. Leave everything exactly as it is. Seeing the problem in its natural habitat actually helps me diagnose it. Just have any passwords you know handy (and if you don't know them, that's a very common fix I can help with).
How fast can you come out?
Often the same day or next day. The phone is on 24/7, and remote sessions can usually start within the hour. Call or text 407-405-2676 and I'll give you a real answer immediately, not a 4-hour arrival window.
What areas do you cover?
I'm based between Sanford and Deltona. In-home visits anywhere in Volusia and Seminole counties have no travel fee. I also travel up to about 75 miles out, which covers Orlando, Kissimmee, the Space Coast down to Palm Bay, Palm Coast, The Villages and Ocala, for a travel fee of $1 a mile, round trip. Remote support works anywhere in the world. See the counties I cover →
How do I pay?
Card, Zelle, Venmo, check, or cash. The price, including any travel fee, is quoted before I start. Larger projects have their own terms, agreed before anything starts.
Is the $49/month maintenance plan required?
No. Every visit and lesson stands on its own. The plan is a monthly checkup (updates, backups, a tune-up) plus priority response when something breaks, for people who'd rather never think about upkeep. Handy, but completely optional.
